At casuno, your privacy matters. This page explains what personal data we collect when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines. Please take a few minutes to read through this policy so you understand exactly how your information is protected.
When you register for a casuno account, we collect basic personal details including your full name, date of birth, email address, and a contactnumber for identity verification purposes. We also collect financial information such as your deposit and withdrawal history, preferred payment methods, and transaction records in Philippine pesos to comply with our financial reporting obligations. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we retain records of that communication to ensure continuity of service and to resolve any disputes that may arise. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account verification and responsible gaming compliance.
The personal data you provide is used primarily to create and maintain your casuno account, process your deposits and withdrawals in PHP, and verify your identity in line with Philippine regulatory requirements. We use your contact details to send you account-related notifications such as transaction confirmations, security alerts, and updates to our terms or this Privacy Policy. Technical data collected during your sessions helps us detect unusual account activity, prevent unauthorised access, and ensure the platform performs reliably on both mobile and desktop devices across the Philippines. If you have opted in to receive promotional communications, we may use your email address to inform you of relevant offers available on the Promotions page or new voucher codes via the Voucher section. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human oversight, and you may contact support at any time to ask how your data is being used.
casuno does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, full stop. We do share limited data with carefully selected service providers who help us operate the platform, including payment processors who handle PHP transactions, identity verification providers, and the technology partners who support platform security and performance. These providers are contractually required to handle your data only for the specific purpose for which it was shared and to maintain appropriate security standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of casuno or its players. Any third-party service provider with access to your data is subject to data processing agreements that align with applicable Philippine data protection law.
Under applicable Philippine data privacy law, you have the right to access the personal data we hold about you and to request a copy of it in a readable format at any time. You also have the right to correct inaccurate or incomplete personal data, to object to certain types of processing, and to request that your data be deleted where there is no lawful basis for us to continue holding it. If you wish to exercise any of these rights, you can reach our support team using the contact details in the footer of this page and we will respond within a reasonable timeframe. Please note that some data, such as transaction records, must be retained for a minimum period under Philippine financial and gaming regulations even after an account is closed, and deletion requests cannot override those legal obligations. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay, in keeping with the spirit of the Data Privacy Act of 2012.
We implement technical and organisational measures appropriate to the risk level of the data we hold, including encrypted data storage, secure transmission protocols, and access controls that limit who within our organisation can view your personal information. Your account password is stored in hashed form and is never visible to casuno staff, which is why our support team will always ask you to reset a forgotten password rather than retrieve it. We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, regulatory, and dispute resolution requirements applicable in the Philippines. When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual. If you believe your account security may have been compromised, please contact support immediately, and review the guidance available on the FAQ page for steps you can take to protect your account.
We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new features such as updates to the Finance section, or changes in Philippine data protection law or regulatory guidance. When we make material changes, we will post a notice on the platform and update the effective date at the top of this page so you always know when the policy was last revised. We encourage you to review this page periodically, especially if you are a regular user of the platform on mobile or desktop. Continued use of casuno after a policy update constitutes your acknowledgment of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, you are welcome to visit the FAQ page or reach us through the contact details below.
Last reviewed: 2025. This policy applies to all players registered on casuno accessing the platform from the Philippines.
Quick answers to what Filipino players most often ask about data handling and account privacy.
If you have any concerns about how your personal data is handled on casuno, our support team is ready to assist. You can also browse our FAQ for quick answers, or log in to manage your account preferences directly.